Enabling a Multi-play B2C Digital BSS to Enhance Operational Efficiency and Customer Engagement in the Caribbean Islands

This case study focuses on how Digital BSS transformed well-known a telecommunications service provider in the Caribbean Islands to enhance customer experience. The telco faced several challenges, including fragmented solutions, outdated systems, lack of centralized support, and difficulties aligning with market demands. To address these challenges, the client partnered with 6D Technologies to implement Canvas, a modular and comprehensive Digital BSS suite. This solution allowed the CSP to swiftly and efficiently deliver multi play services, meeting customer demands with speed and agility. The Canvas Digital BSS suite offered numerous benefits and helped in complete digital transformation. Firstly, the Offer Manager component enabled the agency to provide multi-play services more quickly which facilitated bundled offerings such as internet, TV, and phone services. Secondly, the “Configure once and use multi” approach streamlined operations by eliminating redundancy in configurations, conserving valuable time and minimizing exertion.