As telcos navigate the complexities of this digital evolution, 6D Technologies steps in with innovative AI-powered tools and strategies. Telecom AI solutions go beyond mere enhancement; they catalyze a fundamental revolution, elevate network management, revolutionize customer experiences, and foster an environment of innovation and security. 6D Technologies is not just adapting to the change; it’s driving it, empowering telcos to seize new opportunities, optimize their operations, and remain at the forefront of the telecommunications revolution.
Telecom AI (Artificial Intelligence) is catalyzing a transformative revolution within the telecommunications industry, and 6D Technologies is at the forefront, leading the charge in how networks are managed, services are delivered, and customer experiences are enriched. With AI-driven insights, telcos are aided in strategic decision-making by providing valuable data on market trends, customer behavior, and emerging technologies.
AI for Telecommunication empowers telcos to develop innovative services and seize revenue-generating opportunities. As the telecommunications landscape continues to evolve, 6D Technologies and AI stand as the vanguards of progress, reshaping network efficiency, elevating customer experiences, and fostering innovation. AI is not just a welcome enhancement; it’s a pivotal force driving a dynamic future of connectivity with 6D Technologies as a trusted partner in this transformative journey.
Real-time Analytics
6D Technologies leverages Telecom AI for real-time analytics, enabling telcos to analyze large data volumes on the fly. This provides valuable insights for informed decision-making and empowers proactive actions in optimizing services and network performance.
Hyper-Personalized Customer Experiences
6D Technologies harnesses Telecom AI to gain profound insights into customer behavior. This wealth of knowledge enables telcos to tailor services, offers, and recommendations to individual preferences, fostering unmatched customer loyalty and satisfaction.
Operational Efficiency
6D Technologies’ Telecom AI brings agility and flexibility to operations by helping CSPs accelerate product management, improve predictive maintenance, and enable real-time troubleshooting. This adaptability allows telcos to optimize resource utilization, enhancing overall customer experience.
Intelligent Customer Service
6D Technologies harnesses AI and Analytics for telcos to gain profound insights into customer behavior. This wealth of knowledge enables telcos to tailor services, offers, and recommendations to individual preferences, fostering unmatched customer loyalty and satisfaction.
Elevate customer experiences through AI-guided interactions, offering personalized recommendations, and swift query resolutions. Harness the power of AI to streamline customer interactions, foster loyalty, and optimize service touchpoints for unparalleled customer satisfaction. Transform the customer journey with AI-driven insights, ensuring seamless engagements and tailored experiences at every step of the customer lifecycle
Enhance customer experiences with comprehensive AI-driven management tools, ensuring personalized engagement and efficient query resolution. Implement AI-enabled solutions to monitor customer feedback, analyze service interactions, and optimize the overall customer journey for heightened satisfaction. Elevate customer experience management through AI-driven analytics, delivering tailored services, and real-time support for superior customer delight.
Implement an AI-infused CRM system for efficient lead management, personalized customer interactions, and robust sales tracking. Leverage the capabilities of an AI-powered CRM to automate workflows, enhance customer engagement, and drive targeted marketing strategies. Optimize customer relationship management through intelligent AI solutions, fostering data-driven insights, and streamlined communication for improved business performance.
Boost marketing and sales efforts with AI-driven analytics, facilitating targeted campaigns, and personalized customer outreach for improved conversions. Leverage AI to refine marketing strategies, optimize lead generation, and enhance customer targeting, ensuring impactful engagement and increased sales revenue. Implement AI-powered tools to streamline marketing and sales operations, foster data-driven insights, and optimize customer interactions, driving business growth and market success.
Transform customer interactions with AI-driven chat support, ensuring prompt query resolution and personalized engagement. Harness the power of AI to deliver efficient and human-like conversations, enhancing the overall service experience and fostering customer satisfaction.
Leverage AI-powered natural language processing for seamless customer communication, fostering human-like interactions and efficient service delivery. Implement advanced AI tools to facilitate natural and intuitive language interactions, enhancing customer engagement and optimizing service experiences for improved satisfaction and loyalty.
Deliver proactive and responsive customer service with AI-driven solutions, anticipating customer needs and addressing concerns swiftly. Implement AI-enabled customer support to offer timely assistance, personalized recommendations, and valuable insights, ensuring seamless and satisfying customer interactions.
Utilize AI for in-depth analysis of customer interactions, gathering valuable insights for informed decision-making and service enhancements. Implement AI-driven tools to analyze customer feedback, behavior patterns, and service quality, optimizing interactions and fostering improved customer satisfaction and loyalty.
Streamline and standardize product information across diverse channels, ensuring consistency and coherence. Implement catalog normalization tools to organize and unify product data, facilitating seamless integration and efficient management for improved customer experiences.
Maximize customer engagement by automating personalized offer communication, and delivering tailored promotions and incentives. Employ AI-driven communication tools to ensure precise timing and relevance, increasing the likelihood of customer conversion and satisfaction through targeted and timely incentives.
Optimize marketing efforts through AI-driven segment analysis, tailoring campaigns to specific customer groups. Utilize advanced segment optimization techniques to refine targeting strategies, ensuring personalized and effective marketing communications for enhanced customer engagement and conversions.
Enhance customer satisfaction with transparent and efficient billing processes, leveraging AI-powered smart billing tools. Implement personalized billing strategies based on customer usage data, ensuring accuracy and transparency while improving operational efficiency for seamless customer experiences.
INSIGHTS
Magik, a complete Customer Value Management and Advanced Analytics solution, helps CSPs optimize customer value journey AI/ML based advanced analytics to offer personalized services.
Unlocking the entire potential of analytics-driven customer value management will be the major driver of future development in saturated, dynamic telecom industries.
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VP & Head of Marketing
What is a big, audacious goal that you'd like to achieve this quarter?
The ideal goal for any quarter for me is to maximize customer sessions for our product. I believe we have a lot of untapped potential, and by conducting 40 to 50 detailed customer sessions each quarter, we can significantly increase our chances of closing substantial deals.
Your success Mantra is?
Work hard to make things happen. If someone doesn't know how to do something, make them understand first and if not happening then take ownership and get it done yourself.
Your favourite restaurant in your city?
Pepito, Ahmedabad
Your favourite Movie?
Jo Jeeta Wahi Sikandar
Technical Architect
What does an ideal, productive workday look like to you?
I make it a point to write down a to-do list every morning. This is a great tool for both work planning and for identifying deviation.
What is the best piece of advice you
ever got, and who gave it to you?Honor food and avoid tossing it away. I was largely influenced by my grandparents' approach on this.
What do you do to stay fit?
Healthy diet will always keep you out of most wellness concerns.
Your favourite cuisine?
Kerala Cuisine.
AVP – Messaging
Who is someone in the company that you'd like to learn more from?
Rahul Kumar.
What are your work achievements
from the past 2 quarters?
Microservice/container based deployment,
Jira & New GIT implementation.
What makes you excited and motivated to work?
Learning, involvement without pressure.
Your success Mantra is?
Discipline.
Senior Technical Lead
If you have been working on Hybrid mode, tell us what you like about it.
I am working in Hybrid mode.I come to office daily in the afternoon (post lunch) do the coding work. In the mornings, I attend all the meeting calls. This arrangement gives me some time to spend with my daughter, and I can complete all my office work also
How do you manage distractions during the day? Is it a challenge for you
The Hybrid more I have planned above does away with the challenges. My time is divided well and it works efficiently for me.
What is your favorite way to unwind? How do you like to spend your "me time"?
I prefer to listen to songs during stressful times. I spend my "me time" by going for walks and listening to old Tamil songs
What is your Success Mantra?
Once I take up a new work, I divide that work into smaller parts. My daily target then is to close a few of those small parts. This is my no-fal method.
Technical Architect
If you have been working from home, tell us what you are missing.
- Colleagues and the office environment
- Lack of social interaction
- Self-Discipline improvement
- Motivational Challenges
What is your resolution for 2023?
- Contributing majorly towards company growth
- Working towards excel in job role to achieve career aspirations
Words of advice
- Trust your crazy ideas
- You don't have to go fast, you just have to go
Are you an early riser or a late night owl? Share your personal observations of pros and cons for the same.
Yes - Early rising is good for health as well as it keeps you whole day active/energetic. It allows me to plan the day properly.
Senior Technical Lead.
What is one professional skill you're currently working on?
Currently focused on building my reputation as an AWS cloud professional Consequently, I have enrolled in classes for the AWS Solution Architect certification.
What is your comfort food? Do you know how to make it?
I miss the delicious Kannadiga dishes my roommate used to cook when we were stationed in Bangalore. Nowadays I miss the taste and texture of those dishes. Thanks to YouTube I've been whipping up a variety of Karnataka cuisines. My go-to comfort food these days is the plain old khichdi or bisi bele bhach
How do you manage distractions during the day? Is it a challenge for you?
In 2020, Could became a reality, so I started working from my home in Kerala. It is possible, however, to get distracted while at home in many ways. First thing I did was to create a designated working space to keep me focused on my tasks.
What is your favourite way to unwind? How do you like to spend your "me time"?
The weekends are when you'll find me with my nose buried in a kindle. The goodreads reading challenge is something I enjoy doing each year as I am an avid reader. For any fellow readers out there, it is impossible to go wrong with any books from Sarah J Maas or with Katherine Arden's The Winternight Trilogy
Solution Architect
What are your work achievements from the past 2 quarters?
Every day is a new opportunity to learn and grow. Trying to apply the process in regular tasks or wherever achievable.
What makes you excited and motivated to work on a project?
Ownership, Being trusted to make decision, design, and execute the solution.
Flexibility and compliance.
Recognition, and appreciation on the contributions.
Your favourite cuisine?
Filter Coffee.
Your favourite celebrity chef?
My mother, always.
Vice President
If you have been working on Hybrid mode, tell us what you like about it.
Most of the time you spend in chit chat, tea, and lunch when you are in office. So, you end up working less. Jokes apart, there are pros and cons for both Work from Home and Work from Office modes. With back-to-back online meetings I feel being more productive while I work from home, but it lacks interactions with people. To balance it out, I usually go to office when calls are less. This is really helping.
What makes you excited and motivated to work on a project?
Setting up an Ultra-Wide desktop monitor where I can extend two application
screens, one application on iPad and one on
laptop screen. This enables to display
minimum 4 mostly used applications so that I have a better coverage and enables parallel working.
Words of advice
I am no one to give some advice, but one thing which I follow is understanding the fact that I am being smart doesn't define your success, when I work with many smart people together, we succeed.
Be honest - do you prefer working sitting on your bed or on a desk? Why?
Some force kept pulling me to bed till the time proper office room is setup. Once a dedicated office is setup, I am loving working on a desk as there is no bed in the office room.
