Drive Digital Transformation with AI-Powered,
Low-Code, End-to-End 5G Ready Digital BSS Suite

Canvas BSS integrates AI across key BSS functions: intelligent billing anomaly detection flags rating errors before invoices are issued, AI-driven customer segmentation enables dynamic product personalisation, machine learning models predict payment default risk to trigger proactive retention actions, and AI-powered self-care virtual assistants handle billing queries without agent involvement. These capabilities reduce billing disputes, lower contact centre costs, and improve customer satisfaction scores.

Yes. Canvas includes integration with conversational AI and Generative AI virtual agents that handle subscriber self-care interactions — including balance queries, plan changes, usage alerts, fault reporting, and billing explanations. LLM-powered agents understand natural language, escalate complex cases to human agents with context, and continuously improve through interaction data. This enables operators to deflect 40–60% of contact centre volume while improving digital customer experience.

Canvas' product catalog and policy management engine supports AI-driven dynamic pricing, where offer prices, bundle compositions, and promotional discounts are adjusted in real time based on subscriber value scores, competitive signals, and demand patterns. ML models recommend optimal bundle configurations for individual subscribers, enabling operators to move from static rate plans to hyper-personalised tariff architectures that maximise both subscriber lifetime value and network yield.

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Yes. Canvas provides open APIs that enable integration with Generative AI platforms and LLMs for use cases including AI-generated customer communications, automated contract generation, intelligent upsell recommendation engines, and AI-assisted agent desktop tools. Operators can connect Canvas data to their preferred LLM environment — whether Azure OpenAI, AWS Bedrock, or proprietary models — to build GenAI-powered experiences on top of live BSS data.

Canvas is 6D Technologies' AI-powered Digital BSS platform providing convergent billing, real-time charging, product catalog management, CRM, and omni-channel customer management. Built on cloud-native microservices architecture, Canvas supports prepaid, postpaid, and hybrid subscriber models and embeds AI/ML capabilities throughout — from fraud detection and churn prediction to personalised offer management — enabling telecoms to operate smarter, more automated BSS operations.

Canvas supports 5G monetisation through its 3GPP-aligned Charging Function (CHF) for real-time charging, network slicing billing, and AI-optimised dynamic QoS-based pricing. AI models analyse 5G service usage patterns to recommend optimal monetisation strategies for enterprise B2B customers, automatically adjusting service tiers based on SLA performance and usage behaviour. This enables operators to maximise revenue from 5G investments beyond basic connectivity charging.

Canvas deployments range from 3 to 9 months depending on scope, legacy migration complexity, and customisation requirements. Greenfield MVNO deployments take 3–5 months; full MNO BSS transformation projects typically 6–12 months. AI modules including churn prediction, fraud detection, and next-best-offer engines are included in the core platform and do not require separate AI implementation projects.