Tranforming Telcom Operations with Digital BSS at Tanzania’s Tier 1 Operator

This case study explores the triumphant implementation of a Digital Business Support System (BSS) at a leading Tanzania based Communications Service Provider company. To overcome integration challenges, complex inventory managen1ent, disjointed sales processes, and fragmented order management, the operator sought a comprehensive solution for operational streamlining and in1proved customer experiences. Partnering with 60 Technologies, the tier-1 CSP deployed Canvas, 60 Technologies’ comprehensive multi-play BSS platform, enabling digital transformation of their BSS stack. The outcome included enhanced functionality, streamlined order managen1ent, actionable insights, seamless integration, and accelerated deployn1ent, leading to improved efficiency, cost savings, and revenue growth.