Communications networks are undergoing unprecedented transformation. In order to thrive, CSPs must be able to speed up innovation, swiftly bring novel services to the
The multi-play Digital BSS Solution represents a significant leap forward for CSPs. The 5G-powered, cloud-enabled, AI-infused platform comes equipped with pre-designed customer journeys and business processes, engineered to accelerate Go-to-Market strategies and open doors to innovation and expansion.
Covering a spectrum from customer interaction to back-end operations, AI-powered Digital BSS Solutions are the linchpin of transformation. At its core, the Telecom Digital BSS Platform ushers in a new era of connectivity and possibilities for Communication Service Providers. Automation is a cornerstone, making once intricate tasks swift and efficient with Digital BSS Solutions.
The infusion of AI-driven insights and predictive analytics provides a deeper understanding of customers, helping to tailor offerings and services with precision. Machine Learning (ML) models continuously refine these insights, enabling CSPs to anticipate customer needs before they arise.
Customer engagement becomes more intuitive, creating an ecosystem where customer satisfaction thrives. The net result is a business environment that’s primed for agility, AI-led innovation, and robust growth, without which CSPs may find it challenging to stay competitive in today’s ever-evolving telecommunications landscape.
Drive Digital Transformation with Digital BSS
- TM Forum ODA compliant Open API architecture for faster time-to-market
- Pre-canned, pre-built customer journeys and business processes for quicker customer onboarding
- Telecom Digital BSS platform with AI-driven advanced analytics for superior decision making and better ARPU
- 100% Digital Inclusion with Progressive Web Apps based on Self care and other customer interaction channels
- Customer 360 elevates customer experiences by delivering seamless and personalized interactions
- Extendable data model support with enterprise-grade charging and billing capabilities
- Capitalize on revenue-generating prospects for reduced CapEx and OpEx with Digital BSS solutions
- Cloud-native digital business support system with future-gen technologies such as 5G, AI/ML Ops, and more
Creating Value with Success Stories
80+
Prebuilt Customer Journeys
150+
OOB Reports
>80%
Concept to Market
>70%
Lead to Cash
>90%
Trouble to Resolve
Digital BSS Key Modules
CRM
Billing and Invoicing
Online Charging System
PCRF (Policy and Charging Rules Function)
Streamline customer relationship management to gain a 360-degree view of customers, track interactions, and build stronger relationships, powered by AI-enabled recommendations and behavioral insights.
Simplify billing and invoicing processes to generate accurate invoices, automate billing cycles, and improve cash flow management for a streamlined Business Support System.
Deliver advanced charging and monetization capabilities to unlock the revenue potential with digital-first customer experiences and service innovation, enhanced by AI-based demand forecasting.
Strengthen partner relationships to easily onboard, collaborate, and manage partnerships for expanded service offerings, leveraging AI-powered partner performance analytics.
Customer Order Management
Service Order Management
Number Management System (Echelon)
Sales Lead Management
Streamline the order management process to improve order accuracy and reduce processing time while automating order workflows, tracking order status, and ensuring timely delivery.
Service Order Management ensures efficient order creation, tracking, and fulfillment, leading to improved service delivery, enhanced customer experiences, and greater operational agility for telecom service providers.
Automate number provisioning processes and streamline workflows to reduce manual errors, optimize resource allocation, and accelerate service activation.
Sales Lead Management provides comprehensive tools for lead generation, tracking, and analytics. AI-driven lead scoring enables CSPs to identify and prioritize high-potential leads, resulting in more efficient sales operations and increased revenue opportunities.
Track and resolve customer issues efficiently, ensuring timely resolution, improved customer satisfaction, and reduced response times with AI-based case prioritization.
Simplify subscription management to easily create, modify, and cancel subscriptions while maintaining accurate customer records, enriched by AI-powered churn prediction.
Enable CSPs to consolidate and manage product portfolios by centralizing product information, pricing, and bundling options for streamlined sales and provisioning processes. AI-assisted product recommendations help in cross-selling and upselling.
Digital BSS Overview
Monetize new opportunities to identify and capitalize on revenue generating prospects with agile product innovation
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