Connecting Businesses, Empowering Communication with Enterprise Communication System
The Enterprise Communication System (ECP) is a versatile solution designed to enhance customer and partner engagement for enterprises. This platform offers a unified approach to multichannel communication services, ensuring secure, reliable, and cost-effective interactions. Enterprise Communication System enables enterprises to seamlessly connect with customers and partners across traditional and digital communication channels, including OTT platforms. This platform fosters a holistic approach to customer engagement, allowing enterprises to create a comprehensive suite of services that not only improve brand image but also enable immediate and personalized communication. With Enterprise Communication System, businesses can optimize their communication strategies, enhancing customer satisfaction and loyalty while controlling costs.
Features
Enterprise Account Management is a pivotal component of theEnterprise Communication System. This web-based interface serves as the central hub for various functions, including account creation, role and access management, and enterprise onboarding. It streamlines the process of managing enterprise accounts, ensuring efficient operations and seamless integration of new clients.
The Multi-channel Campaign Management feature equips CSPs and Enterprises with an end-to-end, automated solution for managing both inbound and outbound campaigns. This encompasses the entire campaign workflow, from planning and execution to measurement, all within an intuitive graphical user interface. Key functionalities include campaign creation, message template generation, campaign scheduling, and execution.
Channel Management ensures a synchronized and seamless user journey for CSPs and Enterprise customers across a broad spectrum of communication channels. This includes traditional Telecom channels like SMS, IVR/OBD, USSD, as well as Digital and OTT Channels such as WhatsApp, Telegram, Viber, and in-app notifications. This holistic approach enhances customer engagement across diverse touchpoints.
Package Management involves the creation of both Base and Add-on service packages designed for consumption. These packages offer flexible pricing structures and typically include specific attributes like message count, associated channel(s), priority level, validity period, and pricing details. This feature enables enterprises to tailor their offerings to meet customer needs effectively.
The Enterprise Communication System empowers users to create personalized dashboards for real-time visibility into campaign performance across various channels. These customized dashboards provide actionable insights and facilitate data-driven decision-making, enhancing the effectiveness of customer engagement strategies.
Enterprise Communication System allows users to define specific business rules and set thresholds for critical parameters. In the event of breaches or exceptions, the platform generates alerts, ensuring that potential issues are promptly identified and addressed. This proactive approach helps maintain the integrity of communication campaigns and customer engagement.
Benefits
Explore Other Magik Modules
Insights
Magik, a complete Customer Value Management and Advanced Analytics solution, helps CSPs optimize customer value journey AI/ML based advanced analytics to offer personalized services.
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VP & Head of Marketing
What is a big, audacious goal that you'd like to achieve this quarter?
The ideal goal for any quarter for me is to maximize customer sessions for our product. I believe we have a lot of untapped potential, and by conducting 40 to 50 detailed customer sessions each quarter, we can significantly increase our chances of closing substantial deals.
Your success Mantra is?
Work hard to make things happen. If someone doesn't know how to do something, make them understand first and if not happening then take ownership and get it done yourself.
Your favourite restaurant in your city?
Pepito, Ahmedabad
Your favourite Movie?
Jo Jeeta Wahi Sikandar
Technical Architect
What does an ideal, productive workday look like to you?
I make it a point to write down a to-do list every morning. This is a great tool for both work planning and for identifying deviation.
What is the best piece of advice you
ever got, and who gave it to you?Honor food and avoid tossing it away. I was largely influenced by my grandparents' approach on this.
What do you do to stay fit?
Healthy diet will always keep you out of most wellness concerns.
Your favourite cuisine?
Kerala Cuisine.
AVP – Messaging
Who is someone in the company that you'd like to learn more from?
Rahul Kumar.
What are your work achievements
from the past 2 quarters?
Microservice/container based deployment,
Jira & New GIT implementation.
What makes you excited and motivated to work?
Learning, involvement without pressure.
Your success Mantra is?
Discipline.
Senior Technical Lead
If you have been working on Hybrid mode, tell us what you like about it.
I am working in Hybrid mode.I come to office daily in the afternoon (post lunch) do the coding work. In the mornings, I attend all the meeting calls. This arrangement gives me some time to spend with my daughter, and I can complete all my office work also
How do you manage distractions during the day? Is it a challenge for you
The Hybrid more I have planned above does away with the challenges. My time is divided well and it works efficiently for me.
What is your favorite way to unwind? How do you like to spend your "me time"?
I prefer to listen to songs during stressful times. I spend my "me time" by going for walks and listening to old Tamil songs
What is your Success Mantra?
Once I take up a new work, I divide that work into smaller parts. My daily target then is to close a few of those small parts. This is my no-fal method.
Technical Architect
If you have been working from home, tell us what you are missing.
- Colleagues and the office environment
- Lack of social interaction
- Self-Discipline improvement
- Motivational Challenges
What is your resolution for 2023?
- Contributing majorly towards company growth
- Working towards excel in job role to achieve career aspirations
Words of advice
- Trust your crazy ideas
- You don't have to go fast, you just have to go
Are you an early riser or a late night owl? Share your personal observations of pros and cons for the same.
Yes - Early rising is good for health as well as it keeps you whole day active/energetic. It allows me to plan the day properly.
Senior Technical Lead.
What is one professional skill you're currently working on?
Currently focused on building my reputation as an AWS cloud professional Consequently, I have enrolled in classes for the AWS Solution Architect certification.
What is your comfort food? Do you know how to make it?
I miss the delicious Kannadiga dishes my roommate used to cook when we were stationed in Bangalore. Nowadays I miss the taste and texture of those dishes. Thanks to YouTube I've been whipping up a variety of Karnataka cuisines. My go-to comfort food these days is the plain old khichdi or bisi bele bhach
How do you manage distractions during the day? Is it a challenge for you?
In 2020, Could became a reality, so I started working from my home in Kerala. It is possible, however, to get distracted while at home in many ways. First thing I did was to create a designated working space to keep me focused on my tasks.
What is your favourite way to unwind? How do you like to spend your "me time"?
The weekends are when you'll find me with my nose buried in a kindle. The goodreads reading challenge is something I enjoy doing each year as I am an avid reader. For any fellow readers out there, it is impossible to go wrong with any books from Sarah J Maas or with Katherine Arden's The Winternight Trilogy
Solution Architect
What are your work achievements from the past 2 quarters?
Every day is a new opportunity to learn and grow. Trying to apply the process in regular tasks or wherever achievable.
What makes you excited and motivated to work on a project?
Ownership, Being trusted to make decision, design, and execute the solution.
Flexibility and compliance.
Recognition, and appreciation on the contributions.
Your favourite cuisine?
Filter Coffee.
Your favourite celebrity chef?
My mother, always.
Vice President
If you have been working on Hybrid mode, tell us what you like about it.
Most of the time you spend in chit chat, tea, and lunch when you are in office. So, you end up working less. Jokes apart, there are pros and cons for both Work from Home and Work from Office modes. With back-to-back online meetings I feel being more productive while I work from home, but it lacks interactions with people. To balance it out, I usually go to office when calls are less. This is really helping.
What makes you excited and motivated to work on a project?
Setting up an Ultra-Wide desktop monitor where I can extend two application
screens, one application on iPad and one on
laptop screen. This enables to display
minimum 4 mostly used applications so that I have a better coverage and enables parallel working.
Words of advice
I am no one to give some advice, but one thing which I follow is understanding the fact that I am being smart doesn't define your success, when I work with many smart people together, we succeed.
Be honest - do you prefer working sitting on your bed or on a desk? Why?
Some force kept pulling me to bed till the time proper office room is setup. Once a dedicated office is setup, I am loving working on a desk as there is no bed in the office room.
