Connecting Businesses, Empowering Communication with Enterprise Communication System
The Enterprise Communication System (ECP) is a versatile solution designed to enhance customer and partner engagement for enterprises. This platform offers a unified approach to multichannel communication services, ensuring secure, reliable, and cost-effective interactions. Enterprise Communication System enables enterprises to seamlessly connect with customers and partners across traditional and digital communication channels, including OTT platforms. This platform fosters a holistic approach to customer engagement, allowing enterprises to create a comprehensive suite of services that not only improve brand image but also enable immediate and personalized communication. With Enterprise Communication System, businesses can optimize their communication strategies, enhancing customer satisfaction and loyalty while controlling costs.
Features
Enterprise Account Management is a pivotal component of theEnterprise Communication System. This web-based interface serves as the central hub for various functions, including account creation, role and access management, and enterprise onboarding. It streamlines the process of managing enterprise accounts, ensuring efficient operations and seamless integration of new clients.
The Multi-channel Campaign Management feature equips CSPs and Enterprises with an end-to-end, automated solution for managing both inbound and outbound campaigns. This encompasses the entire campaign workflow, from planning and execution to measurement, all within an intuitive graphical user interface. Key functionalities include campaign creation, message template generation, campaign scheduling, and execution.
Channel Management ensures a synchronized and seamless user journey for CSPs and Enterprise customers across a broad spectrum of communication channels. This includes traditional Telecom channels like SMS, IVR/OBD, USSD, as well as Digital and OTT Channels such as WhatsApp, Telegram, Viber, and in-app notifications. This holistic approach enhances customer engagement across diverse touchpoints.
Package Management involves the creation of both Base and Add-on service packages designed for consumption. These packages offer flexible pricing structures and typically include specific attributes like message count, associated channel(s), priority level, validity period, and pricing details. This feature enables enterprises to tailor their offerings to meet customer needs effectively.
The Enterprise Communication System empowers users to create personalized dashboards for real-time visibility into campaign performance across various channels. These customized dashboards provide actionable insights and facilitate data-driven decision-making, enhancing the effectiveness of customer engagement strategies.
Enterprise Communication System allows users to define specific business rules and set thresholds for critical parameters. In the event of breaches or exceptions, the platform generates alerts, ensuring that potential issues are promptly identified and addressed. This proactive approach helps maintain the integrity of communication campaigns and customer engagement.
Benefits
Explore Other Magik Modules
Insights
Magik, a complete Customer Value Management and Advanced Analytics solution, helps CSPs optimize customer value journey AI/ML based advanced analytics to offer personalized services.
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Global Head – Marketing
What's your most ambitious goal this quarter?
My quarterly goal is conducting 40-50 detailed customer sessions to maximize our product's potential. These engagements will help close substantial deals and drive strong revenue growth. Achieving this customer-focused target would make the quarter a success.
What does an ideal, productive workday look like to you?
My day starts with marketing, then moves to presales tasks like RFPs and demos. Afternoons focus on product research and concept refinement with the team. Evenings are dedicated to supporting sales in customer engagements and presentations.
Your success Mantra is
Work hard to make things happen - explain first, then take ownership if needed. Guide others when possible, but step in to get things done yourself when necessary. This hands-on approach ensures progress and results every time.
Words of Encouragement
5 Ps: Persevere through slow progress, Persist through challenges. Prioritize self-belief, Praise small wins, and Prepare diligently for success. Your hard work and determination will ultimately lead you to achievement.
Technical Architect
Top work achievements in the past 2 quarters?
Proud of our database team’s smart optimization efforts—adopting transformative tech that boosted efficiency and flexibility. Each milestone reflects our strong drive for continuous progress.
What's your ideal workday?
Start with a morning to-do list to plan work and track deviations. Sync with my team on progress, blockers, and next steps. Meetings become fruitful with prior homework and clear goals.
What makes you excited and motivated to work on a project?
Seeing outcomes—big or small—fuels my motivation. Exploring and applying new strategies keeps me engaged. Ownership and collaborative problem-solving drive my enthusiasm.
Best advice you've received and by whom?
''Honour food; never waste it”—a lifelong lesson from my grandparents. Their values instilled in me a deep respect for resources, gratitude for what we have, and a grounded sense of humility. Simple wisdom with a profound and lasting impact.
Associate Vice President
What makes you excited and motivated to work on a project?
Cutting-Edge AI Technologies spark curiosity and drive innovation. Working with advanced tech makes every project truly exciting.
The potential to create breakthroughs keeps me motivated daily.
Your Success Mantra is?
Learn - Stay curious and never stop growing in this fast-evolving AI world.
Innovate - Push boundaries and create trends rather than just follow them.
Evolve - Adapt, refine, and turn challenges into opportunities for growth.
Words of Encouragement
The future of technology is limitless, and you can shape it. Every challenge is an opportunity to innovate and create breakthroughs. Your potential to transform ideas into reality is boundless.
Words of Advice
Stay productive, keep evolving your skills, and embrace lifelong learning. In this fast-paced, AI-driven world, complacency simply isn't an option. Adapt quickly, innovate boldly, and stay ahead—or risk being left far behind.
Senior Technical Lead
What works well in a hybrid for you?
I work hybrid - coding in office afternoons and taking morning calls from home. This schedule lets me spend time with my daughter while completing all work. The balance between office and personal life is perfect in this arrangement.
What is the most exciting part of your job?
Developing SIP protocol under Nagarajan Sir excites me most.I love implementing new market features without references. Creating something entirely new makes my job thrilling.
What is your Success Mantra?
I break every new task into smaller, manageable parts. My daily goal is completing a few of these smaller tasks. This systematic approach has never failed me.
Morning energy or night focus? Your preference?
Early riser—I check emails at 8 AM to plan. Late-night work clashes with my routine and feels more draining than morning productivity.
Technical Architect
If you have been working from home, tell us what you are missing.
- Colleagues and the office environment
- Lack of social interaction
- Self-Discipline improvement
- Motivational Challenges
What is your resolution for 2023?
- Contributing majorly towards company growth
- Working towards excel in job role to achieve career aspirations
Words of advice
- Trust your crazy ideas
- You don't have to go fast, you just have to go
Are you an early riser or a late night owl? Share your personal observations of pros and cons for the same.
Yes - Early rising is good for health as well as it keeps you whole day active/energetic. It allows me to plan the day properly.
Senior Technical Lead.
What is one professional skill you're currently working on?
Currently focused on building my reputation as a skilled AWS cloud professional. Consequently, I have proactively enrolled in comprehensive classes for the AWS Solutions Architect certification to deepen my expertise and advance my career.
What is your comfort food? Do you know how to make it?
I miss the delicious Kannadiga dishes my roommate cooked in Bangalore—the taste and texture especially. Thanks to YouTube, I’ve been recreating Karnataka cuisines at home. These days, my go-to comfort foods are plain khichdi and bisi bele bhath.
How do you manage distractions during the day? Is it a challenge for you?
In 2020, remote work became a reality, so I started working from my home in Kerala. It is possible, however, to get distracted easily while at home in many different ways. The very first thing I did was to create a dedicated and quiet working space to help keep me focused and productive on my daily tasks.
What is your favourite way to unwind? How do you like to spend your "me time"?
The weekends are when you'll find me with my nose buried in a kindle. The goodreads reading challenge is something I enjoy doing each year as I am an avid reader. For any fellow readers out there, it is impossible to go wrong with any books from Sarah J Maas or with Katherine Arden's The Winternight Trilogy
Solution Architect
What's something you're eager to try?
Every day presents new learning and growth opportunities. I aim to apply improved processes in regular tasks wherever possible. Exploring these methods more deeply remains an ongoing goal.
What excites and motivates you to work on a project?
I thrive with full ownership to design and deliver effective solutions independently, skillfully balancing innovation and compliance. Meaningful recognition consistently fuels my motivation.
What's your ideal workday?Morning: Plan, prioritize key tasks.
Midday: Team syncs, client meetings & clear assignments
Evening: Review progress, prep next steps.
Words of Advice
I don't presume to advise, but live by this principle: Stay humble and remember your roots always. Growth matters most when paired with a grounded perspective.
Vice President
What do you like about hybrid work mode?
Office time often gets consumed by chats and breaks, reducing actual work. While WFH boosts productivity with fewer distractions, it lacks human interaction. I balance both by going to the office when calls are fewer, which works perfectly.
What is your most-used productivity hack?
Using an ultra-wide monitor plus iPad and laptop screens simultaneously, I create a powerful multi-display setup. This setup displays four key applications for better coverage and seamless parallel work. Multitasking becomes effortless, and overall efficiency improves significantly.
Words of Encouragement
I firmly believe everything happens for good, as life has repeatedly shown me. Stay positive and remember mistakes are valuable learning opportunities. Recognizing errors and adapting has greatly helped my career growth.
Words of Advice
I'm not one to advise, but here's what I follow: individual smartness doesn't guarantee success. True success comes when smart people collaborate effectively. We achieve more by working together than by working alone.
