Enterprise Communication Platform
Connecting Businesses, Empowering Communication with Enterprise Communication System
The Enterprise Communication System (ECP) is a versatile solution designed to enhance customer and partner engagement for enterprises. This platform offers a unified approach to multichannel communication services, ensuring secure, reliable, and cost-effective interactions. Enterprise Communication System enables enterprises to seamlessly connect with customers and partners across traditional and digital communication channels, including OTT platforms. This platform fosters a holistic approach to customer engagement, allowing enterprises to create a comprehensive suite of services that not only improve brand image but also enable immediate and personalized communication. With Enterprise Communication System, businesses can optimize their communication strategies, enhancing customer satisfaction and loyalty while controlling costs.
Enterprise Account Management is a pivotal component of theEnterprise Communication System. This web-based interface serves as the central hub for various functions, including account creation, role and access management, and enterprise onboarding. It streamlines the process of managing enterprise accounts, ensuring efficient operations and seamless integration of new clients.
The Multi-channel Campaign Management feature equips CSPs and Enterprises with an end-to-end, automated solution for managing both inbound and outbound campaigns. This encompasses the entire campaign workflow, from planning and execution to measurement, all within an intuitive graphical user interface. Key functionalities include campaign creation, message template generation, campaign scheduling, and execution.
Channel Management ensures a synchronized and seamless user journey for CSPs and Enterprise customers across a broad spectrum of communication channels. This includes traditional Telecom channels like SMS, IVR/OBD, USSD, as well as Digital and OTT Channels such as WhatsApp, Telegram, Viber, and in-app notifications. This holistic approach enhances customer engagement across diverse touchpoints.
Package Management involves the creation of both Base and Add-on service packages designed for consumption. These packages offer flexible pricing structures and typically include specific attributes like message count, associated channel(s), priority level, validity period, and pricing details. This feature enables enterprises to tailor their offerings to meet customer needs effectively.
The Enterprise Communication System empowers users to create personalized dashboards for real-time visibility into campaign performance across various channels. These customized dashboards provide actionable insights and facilitate data-driven decision-making, enhancing the effectiveness of customer engagement strategies.
Enterprise Communication System allows users to define specific business rules and set thresholds for critical parameters. In the event of breaches or exceptions, the platform generates alerts, ensuring that potential issues are promptly identified and addressed. This proactive approach helps maintain the integrity of communication campaigns and customer engagement.
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