In today’s environment, Industries are striving to maintain a complex and dynamic infrastructure to provide the best consumer experience preventing their turnover. This directly
Deliver personalized customer experience in real-time and strategize data-driven decisions with seamless AI-powered Customer Value Management software, enriched with Big Data Analytics and Machine Learning (ML) capabilities for intelligent decision-making and predictive engagement.
Customer value management platform is designed to help CSPs better understand and manage the value they provide to their customers. The solution typically involves analyzing customer data with AI-driven behavioral modeling to identify patterns and trends, predicting customer behavior, and developing targeted marketing and retention strategies.
Leverage powerful AI and Machine Learning algorithms, driven by Big Data Analytics, to predict the customer’s future behavior, churn propensity, prescribe the next best action, and offer personalized user engagement over customer-preferred channels.
Big Data Analytics offers powerful analytics and reporting capabilities, allowing operators to gain deep insights into network performance, customer behaviors, and market trends. Combined with AI-based forecasting and recommendation engines, this data-driven approach ensures informed decision-making, better network management, and the ability to identify and seize new business opportunities.
With AI-powered customer value management, CSPs can personalize customer interactions, predict customer needs and preferences, and improve customer satisfaction. AI-powered CVM helps CSPs identify new revenue opportunities, optimize pricing strategies, and deliver real-time contextual offers that drive measurable growth.
With Big Data Analytics and AI, telecom operators can deliver superior customer experiences, drive revenue growth, and maintain a competitive edge in the dynamic telecommunications industry.
Why CVM needs Big Data Analytics and AI in Telecom?
- AI-driven growth engine for customer lifecycle marketing – personalize customer interactions, predict customer needs and preferences, and improve customer satisfaction.
- Real-time, AI-powered, contextualized customer engagements for higher conversions.
- Unification of online & offline, modern and legacy systems building enriched custom audiences with AI-based segmentation.
- Customer 360 with a unified customer profile capturing as well as end-to-end customer engagement and experience, enhanced with AI insights.
- Multiple touch points data integrations for delivering highly contextualized and relevant offers.
- Telecom customer value management platform to offer elevated customer engagement with Loyalty and Gamification
Creating Value with Success Stories Success Stories
30%
Campaign Response Rate
12%
ARPU Upliftment
>11%
Churn Reduction
>90%
Churn Accuracy
20%
NPS/CSAT Increase
Customer Value Management Platform Key Modules
CVM (Campaign Management)
Loyalty Management
Gamification
Advanced Analytics
Streamline your marketing campaigns to deliver personalization with automated campaign workflows, audience segmentation, and more using an advanced AI-powered Customer Value Management Software.
Manage loyalty programs that reward customer engagement and drive repeat business through personalized loyalty experiences, including point accrual, tiered rewards, and exclusive perks. AI-based loyalty optimization ensures the right offers reach the right customers at the right time.
Measure and track customer engagement, progress, and achievements through gamification and Big Data Analytics. It leverages AI-driven personalization to create gamification strategies that motivate customers and improve overall campaign effectiveness.
Unlock the power of data by leveraging AI, Machine Learning, predictive modeling, and data visualization techniques to extract valuable insights and make informed decisions with Big Data Analytics.
Data Management
BI & Reporting
The Enterprise Communication System (ECP) is a versatile solution designed to enhance customer and partner engagement for enterprises. This platform offers a unified approach to multichannel communication services, ensuring secure, reliable, and cost-effective interactions — further enhanced with AI-powered message personalization.
Make data-driven decisions with powerful AI-augmented Big Data analytics based BI and reporting through actionable insights and visualize your business performance through intuitive dashboards and reports.
MAGIK Overview
Unlock Insights and Elevate Customer Engagement with Magik, a Powerful AI-Driven Big Data Analytics and CVM Platform.
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Magik Clientele
Insights
The leading APAC telecom operator wanted to cater to their enterprise customers with an all-in-one Enterprise Communication Platform. 6D Technologies deployed this platform, known
MAGIK
Magik, a complete Customer Value Management and Advanced Analytics solution, helps CSPs optimize customer value journey AI/ML based advanced analytics to offer personalized services.
Unlocking the entire potential of analytics-driven customer value management will be the major driver of future development in saturated, dynamic telecom industries.
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