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Digital onboarding is a pivotal gateway for businesses and organizations to seamlessly integrate new customers into their digital ecosystems. This process, characterized by its speed, convenience, and security measures, plays a critical role in shaping the user experience, ensuring compliance with regulations, and fostering trust. With just a few clicks or taps, individuals can swiftly access a myriad of digital services, from Telecom to banking and e-commerce to software applications.
The Digital Onboarding platform keeps up-to-date records for all users registered including customers, agents, merchants, employees, and channel partners. The life cycle of all these customers is maintained and managed within the platform.
Robust identity verification processes, including email or mobile verification, document uploads, and biometric authentication, are done either in real-time or using the maker-checker-approver to ensure the user’s identity is accurate and secure.
Users can upload documents for identity verification, such as IDs, utility bills, or other proof of address, as needed. The platform facilitates document submission and verification. The data is stored securely with encryption to avoid unauthorized access.
CSPs and Fintechs can customize onboarding workflows to match their specific requirements and industry needs, ensuring flexibility and adaptability. The multiple levels of Maker-Checker-Approver can be designed and configured.
Our Digital Onboarding Advanced capabilities use machine learning and artificial intelligence to automate decision-making, such as verifying documents or flagging suspicious activities.
The system supports integration with external databases, National registries, credit bureaus, or other services to cross-reference and validates user-provided information either in real-time using APIs or offline mode.
Users and administrators receive real-time notifications about the progress of the onboarding process, helping to keep everyone informed and engaged. Configurable templates are available to modify and update the content as and when required.
The platform provides insights into user demographics, behavior, and drop-off points in the onboarding process, helping to make data-driven improvements. Day-end reports and other reports can be scheduled as per the requirements.
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