Elevate Customer Connections with Telecom CRM Software
Customer Relationship Management (CRM) is a comprehensive platform as part of Digital BSS, designed to streamline and centralize customer-related activities. From lead generation and contact management to sales forecasting and analytics, the Customer Relationship Management module offers a holistic view of your customer lifecycle, empowering your team to make informed decisions.
CRM in digital BSS for telecom includes managing customer interactions, analyzing customer data, and improving customer satisfaction and retention through digital channels.
It allows telecom companies to manage customer interactions and data across all touchpoints, including sales, marketing, customer service, and billing.
Our CRM system provides a complete view of the customer, allowing telecom companies to better understand and anticipate customer needs, personalize marketing and sales efforts, and improve customer satisfaction and retention.
Some key features of a 360-degree CRM system for telecom may include customer segmentation, multi-channel communication, integration with billing and provisioning systems, predictive analytics, and real-time reporting and dashboards.
Capture, track, and nurture leads throughout the sales funnel to ensure no potential opportunity slips through the cracks.
Centralize customer data, including contact details, communication history, purchase history, and more, in one easily accessible location.
Automate repetitive sales tasks such as follow-ups, email campaigns, and order processing, to increase sales productivity.
Track the progress of deals, monitor pipeline activities, and collaborate seamlessly with your team to ensure no opportunity is missed.
Leverage historical data, market trends, and customer behavior to predict sales performance accurately to make informed decisions.
Monitor KPIs, track sales metrics, and analyze customer behavior to drive data-driven decisions.
CANVAS CRM enables efficient handling of service requests, inquiries, and complaints. Agents can create, track, and resolve tickets, ensuring timely resolution of customer issues leading to better customer satisfaction and service
CANVAS CRM streamlines order processing for services such as new subscriptions, upgrades, or cancellations and automate order entry, provisioning, and fulfillment workflows, reducing manual errors and accelerating service delivery
CANVAS Customer Relationship Management supports targeted marketing campaigns through AI-driven segmentation, personalization, and campaign tracking features thus CSPs can launch promotions, upsell/cross-sell offers, and measure campaign effectiveness for better customer experience
Advanced analytics capabilities in CANVAS Customer Relationship Management analyze customer behavior and usage patterns to predict churn likelihood so that CSPs can proactively engage at-risk customers with targeted retention initiatives
Insights
Canvas, powered by 6D Technologies, is a complete Digital BSS Suite that helps Communication Service Providers (CSPs) monetize their revenue growth and modernize with futuristic technologies
In today’s highly competitive telecommunications industry, Communication Service Providers (CSPs) are constantly seeking innovative ways to enhance their revenue streams and improve customer experience.
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VP & Head of Marketing
What is a big, audacious goal that you'd like to achieve this quarter?
The ideal goal for any quarter for me is to maximize customer sessions for our product. I believe we have a lot of untapped potential, and by conducting 40 to 50 detailed customer sessions each quarter, we can significantly increase our chances of closing substantial deals.
Your success Mantra is?
Work hard to make things happen. If someone doesn't know how to do something, make them understand first and if not happening then take ownership and get it done yourself.
Your favourite restaurant in your city?
Pepito, Ahmedabad
Your favourite Movie?
Jo Jeeta Wahi Sikandar
Technical Architect
What does an ideal, productive workday look like to you?
I make it a point to write down a to-do list every morning. This is a great tool for both work planning and for identifying deviation.
What is the best piece of advice you
ever got, and who gave it to you?Honor food and avoid tossing it away. I was largely influenced by my grandparents' approach on this.
What do you do to stay fit?
Healthy diet will always keep you out of most wellness concerns.
Your favourite cuisine?
Kerala Cuisine.
AVP – Messaging
Who is someone in the company that you'd like to learn more from?
Rahul Kumar.
What are your work achievements
from the past 2 quarters?
Microservice/container based deployment,
Jira & New GIT implementation.
What makes you excited and motivated to work?
Learning, involvement without pressure.
Your success Mantra is?
Discipline.
Senior Technical Lead
If you have been working on Hybrid mode, tell us what you like about it.
I am working in Hybrid mode.I come to office daily in the afternoon (post lunch) do the coding work. In the mornings, I attend all the meeting calls. This arrangement gives me some time to spend with my daughter, and I can complete all my office work also
How do you manage distractions during the day? Is it a challenge for you
The Hybrid more I have planned above does away with the challenges. My time is divided well and it works efficiently for me.
What is your favorite way to unwind? How do you like to spend your "me time"?
I prefer to listen to songs during stressful times. I spend my "me time" by going for walks and listening to old Tamil songs
What is your Success Mantra?
Once I take up a new work, I divide that work into smaller parts. My daily target then is to close a few of those small parts. This is my no-fal method.
Technical Architect
If you have been working from home, tell us what you are missing.
- Colleagues and the office environment
- Lack of social interaction
- Self-Discipline improvement
- Motivational Challenges
What is your resolution for 2023?
- Contributing majorly towards company growth
- Working towards excel in job role to achieve career aspirations
Words of advice
- Trust your crazy ideas
- You don't have to go fast, you just have to go
Are you an early riser or a late night owl? Share your personal observations of pros and cons for the same.
Yes - Early rising is good for health as well as it keeps you whole day active/energetic. It allows me to plan the day properly.
Senior Technical Lead.
What is one professional skill you're currently working on?
Currently focused on building my reputation as an AWS cloud professional Consequently, I have enrolled in classes for the AWS Solution Architect certification.
What is your comfort food? Do you know how to make it?
I miss the delicious Kannadiga dishes my roommate used to cook when we were stationed in Bangalore. Nowadays I miss the taste and texture of those dishes. Thanks to YouTube I've been whipping up a variety of Karnataka cuisines. My go-to comfort food these days is the plain old khichdi or bisi bele bhach
How do you manage distractions during the day? Is it a challenge for you?
In 2020, Could became a reality, so I started working from my home in Kerala. It is possible, however, to get distracted while at home in many ways. First thing I did was to create a designated working space to keep me focused on my tasks.
What is your favourite way to unwind? How do you like to spend your "me time"?
The weekends are when you'll find me with my nose buried in a kindle. The goodreads reading challenge is something I enjoy doing each year as I am an avid reader. For any fellow readers out there, it is impossible to go wrong with any books from Sarah J Maas or with Katherine Arden's The Winternight Trilogy
Solution Architect
What are your work achievements from the past 2 quarters?
Every day is a new opportunity to learn and grow. Trying to apply the process in regular tasks or wherever achievable.
What makes you excited and motivated to work on a project?
Ownership, Being trusted to make decision, design, and execute the solution.
Flexibility and compliance.
Recognition, and appreciation on the contributions.
Your favourite cuisine?
Filter Coffee.
Your favourite celebrity chef?
My mother, always.
Vice President
If you have been working on Hybrid mode, tell us what you like about it.
Most of the time you spend in chit chat, tea, and lunch when you are in office. So, you end up working less. Jokes apart, there are pros and cons for both Work from Home and Work from Office modes. With back-to-back online meetings I feel being more productive while I work from home, but it lacks interactions with people. To balance it out, I usually go to office when calls are less. This is really helping.
What makes you excited and motivated to work on a project?
Setting up an Ultra-Wide desktop monitor where I can extend two application
screens, one application on iPad and one on
laptop screen. This enables to display
minimum 4 mostly used applications so that I have a better coverage and enables parallel working.
Words of advice
I am no one to give some advice, but one thing which I follow is understanding the fact that I am being smart doesn't define your success, when I work with many smart people together, we succeed.
Be honest - do you prefer working sitting on your bed or on a desk? Why?
Some force kept pulling me to bed till the time proper office room is setup. Once a dedicated office is setup, I am loving working on a desk as there is no bed in the office room.
