Effortless Order Excellence by Empowering Your Order Lifecycle with Customer Order Management
CANVAS Customer Order Management presents an all-encompassing solution, providing a streamlined and efficient approach to order processing, right from initial creation to thorough validation and throughout the entire lifecycle of the order. This comprehensive solution seamlessly captures and integrates order requests originating from Customer Order Management and self-care solutions.
The solution boasts robust integration capabilities through REST APIs, connecting seamlessly with various crucial components such as CRM, Inventory Management, Billing, Product Catalog, and Fulfillment Layer. This integration empowers organizations by offering a unified platform to manage their order processes effectively. By harnessing this system, companies can significantly enhance their operational efficiency and simultaneously elevate customer experiences through smoother order processing.
By employing Customer Order Management, CSPs gain access to a dynamic solution that not only captures and processes order requests but also integrates seamlessly with essential facets of the business. The ability to harmonize with CRM, Inventory Management, Billing, Product Catalog, and Fulfillment Layer via REST APIs ensures a cohesive and streamlined order management process.
The integration enhances the overall efficiency of order processing while facilitating a more engaging and satisfactory customer experience. Through this solution, companies can confidently navigate their order management workflows, ensuring accuracy, reliability, and promptness in fulfilling customer orders, ultimately driving business growth and customer satisfaction.
Features
Streamline order creation, validation, and verification processes to ensure accuracy and reliability while reducing errors and improving operational efficiency through CANVAS Customer Order Management .
Capture orders from various channels, validate them for accuracy, and verify product availability, ensuring a seamless and error-free order submission process.
Divide complex orders into manageable components and orchestrate their fulfillment, ensuring that each step of the order is executed effectively.
Manage orders throughout their entire lifecycle, from creation to fulfillment, including order enrichment and updates, to ensure timely and accurate delivery.
Configure Service Level Agreements (SLAs) for different types of orders, ensuring that each order is handled according to its specific requirements, optimizing order fulfillment.
Efficiently manage and resolve order discrepancies and issues to ensure that orders are fulfilled accurately and customers receive the expected products and services.
Throughout the order lifecycle, customers and internal stakeholders can track the status of their orders in real-time providing visibility into order progress, status updates, and estimated delivery/installation timelines
CANVAS Order Management system automates repetitive tasks, workflows, and approvals to streamline the order fulfillment process thus reducing manual effort, accelerating service delivery, and minimizing errors
Benefits
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Insights
Canvas, powered by 6D Technologies, is a complete Digital BSS Suite that helps Communication Service Providers (CSPs) monetize their revenue growth and modernize with futuristic technologies
In today’s highly competitive telecommunications industry, Communication Service Providers (CSPs) are constantly seeking innovative ways to enhance their revenue streams and improve customer experience.
