Customer Relationship Management
Elevate Customer Connections with Telecom CRM Software
Customer Relationship Management (CRM) is a comprehensive platform as part of Digital BSS, designed to streamline and centralize customer-related activities. From lead generation and contact management to sales forecasting and analytics, the Customer Relationship Management module offers a holistic view of your customer lifecycle, empowering your team to make informed decisions.
CRM in digital BSS for telecom includes managing customer interactions, analyzing customer data, and improving customer satisfaction and retention through digital channels.
It allows telecom companies to manage customer interactions and data across all touchpoints, including sales, marketing, customer service, and billing.
This type of CRM system provides a complete view of the customer, allowing telecom companies to better understand and anticipate customer needs, personalize marketing and sales efforts, and improve customer satisfaction and retention.
Some key features of a 360-degree CRM system for telecom may include customer segmentation, multi-channel communication, integration with billing and provisioning systems, predictive analytics, and real-time reporting and dashboards.
Capture, track, and nurture leads throughout the sales funnel to ensure no potential opportunity slips through the cracks.
Centralize customer data, including contact details, communication history, purchase history, and more, in one easily accessible location.
Automate repetitive sales tasks such as follow-ups, email campaigns, and order processing, to increase sales productivity.
Track the progress of deals, monitor pipeline activities, and collaborate seamlessly with your team to ensure no opportunity is missed.
Leverage historical data, market trends, and customer behavior to predict sales performance accurately to make informed decisions.
Monitor KPIs, track sales metrics, and analyze customer behavior to drive data-driven decisions.
Canvas, powered by 6D Technologies, is a complete Digital BSS Suite that helps Communication Service Providers (CSPs) monetize their revenue growth and modernize with futuristic technologies
In today’s highly competitive telecommunications industry, Communication Service Providers (CSPs) are constantly seeking innovative ways to enhance their revenue streams and improve customer experience.