Self Care

Simplifying Your Experience
with Telecom Self-Service Software

Discover the Future of Customer Empowerment through Telecom Self-Service Software, an innovative solution that revolutionizes customer control and convenience. This cutting-edge platform offers customers 360-degree oversight and personalization options, enabling heightened engagement, trust, and loyalty while simultaneously minimizing operational costs.

With Self Care intuitive functionalities, subscribers effortlessly manage their accounts post-registration, ensuring a seamless and efficient experience. The platform’s robust security measures guarantee the safekeeping of all subscriber data, providing peace of mind and reinforcing the reliability of the self-service system.

Telecom Self-Service Software represents a pivotal shift in customer interaction, granting users unprecedented control over their telecom services. By placing management capabilities directly in the hands of subscribers, the platform not only enhances engagement but also fosters deeper trust and loyalty.

Its comprehensive oversight and personalized options empower customers, leading to a more efficient and satisfactory experience while reducing operational expenses for telecom providers.

Self-Care Features

User-Focused Authentication

This feature ensures secure user authentication, safeguarding customer data while granting access to self-care services.

Seamless Onboarding

Self-service Telecom platform facilitates self-registration and onboarding for subscribers, enabling them to easily access and manage their accounts.

Subscription & Offer Management

Customers can conveniently explore subscription options and select personalized offers that suit their preferences and needs.


Effortless Service Requests

This capability allows users to submit service requests, ranging from plan changes to feature activations, with ease.

Profile Hierarchy Management

Customers can efficiently manage profile hierarchies, empowering them to customize service access and preferences with Self-service Telecom platform.


Balancing Act

This feature enables users to manage their account balances through actions like recharging, topping up, and balance transfers.

Billing & Payment Convenience

Customers have access to billing details and payment options, simplifying the process of settling their accounts.

Service Control Notifications

The platform provides notifications for service enablement and disabling, granting users control over their services.

Telecom Self-Service Benefits

Efficient Customer
Request Management

Efficient Customer Request Management

Efficient Customer Request Management is a cornerstone of the Self-service Telecom platform, efficiently logging and processing customer requests from diverse network elements. This approach ensures that user requests are not only acknowledged but also seamlessly actioned, thereby fostering a consistently smooth experience for users.

Comprehensive Customer Interaction

Comprehensive Customer Interaction

Comprehensive Customer Interaction within the Self-service Telecom platform facilitates all-encompassing interactions to gather crucial information for the fulfilment of customer requests. By systematically gathering relevant details, the platform enhances the accuracy and effectiveness of customer support, thereby significantly improving overall service quality.

Streamlined Implementation

Streamlined Implementation

Streamlined Implementation is a hallmark of the Self-service Telecom platform, ensuring the seamless execution of customer requests across various backend solutions. This streamlined process substantially reduces operational delays, ensuring prompt service delivery and enhancing customer satisfaction with expedited solutions.

Enhanced Customer Communication

Enhanced Customer Communication

Enhanced Customer Communication represents a key aspect of the platform, confirming the successful implementation of customer requests. This system ensures transparent communication with customers, providing real-time updates on the status of their requests, thus reinforcing trust and peace of mind.

Secure Customer Access

Secure Customer Access

Secure Customer Access is a fundamental feature of the platform, offering robust and secure access to customers while protecting their sensitive information. By enabling secure self-service actions via mobile devices and tablets, the platform ensures that customer interactions are not only convenient but also highly secure.

Cost-Effective Self-Care

Efficient Data Management and Accuracy

Cost-effective self-care solutions are integral to the platform, empowering customers with self-service capabilities through digital channels. By providing these convenient avenues for customer service, CSPs can significantly reduce operational costs while simultaneously offering a user-friendly channel for customer interactions.

Explore Other Canvas Modules


Canvas Drive Digital Transformation

Canvas, powered by 6D Technologies, is a complete Digital BSS Suite that helps Communication Service Providers (CSPs) monetize their revenue growth and modernize with futuristic technologies

In today’s highly competitive telecommunications industry, Communication Service Providers (CSPs) are constantly seeking innovative ways to enhance their revenue streams and improve customer experience.