Elevate Customer Connections with Telecom CRM Software
Customer Relationship Management (CRM) is a comprehensive platform as part of Digital BSS, designed to streamline and centralize customer-related activities. From lead generation and contact management to sales forecasting and analytics, the Customer Relationship Management module offers a holistic view of your customer lifecycle, empowering your team to make informed decisions.
CRM in digital BSS for telecom includes managing customer interactions, analyzing customer data, and improving customer satisfaction and retention through digital channels.
It allows telecom companies to manage customer interactions and data across all touchpoints, including sales, marketing, customer service, and billing.
Our CRM system provides a complete view of the customer, allowing telecom companies to better understand and anticipate customer needs, personalize marketing and sales efforts, and improve customer satisfaction and retention.
Some key features of a 360-degree CRM system for telecom may include customer segmentation, multi-channel communication, integration with billing and provisioning systems, predictive analytics, and real-time reporting and dashboards.
Capture, track, and nurture leads throughout the sales funnel to ensure no potential opportunity slips through the cracks.
Centralize customer data, including contact details, communication history, purchase history, and more, in one easily accessible location.
Automate repetitive sales tasks such as follow-ups, email campaigns, and order processing, to increase sales productivity.
Track the progress of deals, monitor pipeline activities, and collaborate seamlessly with your team to ensure no opportunity is missed.
Leverage historical data, market trends, and customer behavior to predict sales performance accurately to make informed decisions.
Monitor KPIs, track sales metrics, and analyze customer behavior to drive data-driven decisions.
CANVAS CRM enables efficient handling of service requests, inquiries, and complaints. Agents can create, track, and resolve tickets, ensuring timely resolution of customer issues leading to better customer satisfaction and service
CANVAS CRM streamlines order processing for services such as new subscriptions, upgrades, or cancellations and automate order entry, provisioning, and fulfillment workflows, reducing manual errors and accelerating service delivery
CANVAS Customer Relationship Management supports targeted marketing campaigns through AI-driven segmentation, personalization, and campaign tracking features thus CSPs can launch promotions, upsell/cross-sell offers, and measure campaign effectiveness for better customer experience
Advanced analytics capabilities in CANVAS Customer Relationship Management analyze customer behavior and usage patterns to predict churn likelihood so that CSPs can proactively engage at-risk customers with targeted retention initiatives
Insights
Canvas, powered by 6D Technologies, is a complete Digital BSS Suite that helps Communication Service Providers (CSPs) monetize their revenue growth and modernize with futuristic technologies
In today’s highly competitive telecommunications industry, Communication Service Providers (CSPs) are constantly seeking innovative ways to enhance their revenue streams and improve customer experience.
© Copyrights 2025 6D Technologies. All rights reserved.
Global Head – Marketing
What's your most ambitious goal this quarter?
My quarterly goal is conducting 40-50 detailed customer sessions to maximize our product's potential. These engagements will help close substantial deals and drive strong revenue growth. Achieving this customer-focused target would make the quarter a success.
What does an ideal, productive workday look like to you?
My day starts with marketing, then moves to presales tasks like RFPs and demos. Afternoons focus on product research and concept refinement with the team. Evenings are dedicated to supporting sales in customer engagements and presentations.
Your success Mantra is
Work hard to make things happen - explain first, then take ownership if needed. Guide others when possible, but step in to get things done yourself when necessary. This hands-on approach ensures progress and results every time.
Words of Encouragement
5 Ps: Persevere through slow progress, Persist through challenges. Prioritize self-belief, Praise small wins, and Prepare diligently for success. Your hard work and determination will ultimately lead you to achievement.
Technical Architect
Top work achievements in the past 2 quarters?
Proud of our database team’s smart optimization efforts—adopting transformative tech that boosted efficiency and flexibility. Each milestone reflects our strong drive for continuous progress.
What's your ideal workday?
Start with a morning to-do list to plan work and track deviations. Sync with my team on progress, blockers, and next steps. Meetings become fruitful with prior homework and clear goals.
What makes you excited and motivated to work on a project?
Seeing outcomes—big or small—fuels my motivation. Exploring and applying new strategies keeps me engaged. Ownership and collaborative problem-solving drive my enthusiasm.
Best advice you've received and by whom?
''Honour food; never waste it”—a lifelong lesson from my grandparents. Their values instilled in me a deep respect for resources, gratitude for what we have, and a grounded sense of humility. Simple wisdom with a profound and lasting impact.
Associate Vice President
What makes you excited and motivated to work on a project?
Cutting-Edge AI Technologies spark curiosity and drive innovation. Working with advanced tech makes every project truly exciting.
The potential to create breakthroughs keeps me motivated daily.
Your Success Mantra is?
Learn - Stay curious and never stop growing in this fast-evolving AI world.
Innovate - Push boundaries and create trends rather than just follow them.
Evolve - Adapt, refine, and turn challenges into opportunities for growth.
Words of Encouragement
The future of technology is limitless, and you can shape it. Every challenge is an opportunity to innovate and create breakthroughs. Your potential to transform ideas into reality is boundless.
Words of Advice
Stay productive, keep evolving your skills, and embrace lifelong learning. In this fast-paced, AI-driven world, complacency simply isn't an option. Adapt quickly, innovate boldly, and stay ahead—or risk being left far behind.
Senior Technical Lead
What works well in a hybrid for you?
I work hybrid - coding in office afternoons and taking morning calls from home. This schedule lets me spend time with my daughter while completing all work. The balance between office and personal life is perfect in this arrangement.
What is the most exciting part of your job?
Developing SIP protocol under Nagarajan Sir excites me most.I love implementing new market features without references. Creating something entirely new makes my job thrilling.
What is your Success Mantra?
I break every new task into smaller, manageable parts. My daily goal is completing a few of these smaller tasks. This systematic approach has never failed me.
Morning energy or night focus? Your preference?
Early riser—I check emails at 8 AM to plan. Late-night work clashes with my routine and feels more draining than morning productivity.
Technical Architect
If you have been working from home, tell us what you are missing.
- Colleagues and the office environment
- Lack of social interaction
- Self-Discipline improvement
- Motivational Challenges
What is your resolution for 2023?
- Contributing majorly towards company growth
- Working towards excel in job role to achieve career aspirations
Words of advice
- Trust your crazy ideas
- You don't have to go fast, you just have to go
Are you an early riser or a late night owl? Share your personal observations of pros and cons for the same.
Yes - Early rising is good for health as well as it keeps you whole day active/energetic. It allows me to plan the day properly.
Senior Technical Lead.
What is one professional skill you're currently working on?
Currently focused on building my reputation as a skilled AWS cloud professional. Consequently, I have proactively enrolled in comprehensive classes for the AWS Solutions Architect certification to deepen my expertise and advance my career.
What is your comfort food? Do you know how to make it?
I miss the delicious Kannadiga dishes my roommate cooked in Bangalore—the taste and texture especially. Thanks to YouTube, I’ve been recreating Karnataka cuisines at home. These days, my go-to comfort foods are plain khichdi and bisi bele bhath.
How do you manage distractions during the day? Is it a challenge for you?
In 2020, remote work became a reality, so I started working from my home in Kerala. It is possible, however, to get distracted easily while at home in many different ways. The very first thing I did was to create a dedicated and quiet working space to help keep me focused and productive on my daily tasks.
What is your favourite way to unwind? How do you like to spend your "me time"?
The weekends are when you'll find me with my nose buried in a kindle. The goodreads reading challenge is something I enjoy doing each year as I am an avid reader. For any fellow readers out there, it is impossible to go wrong with any books from Sarah J Maas or with Katherine Arden's The Winternight Trilogy
Solution Architect
What's something you're eager to try?
Every day presents new learning and growth opportunities. I aim to apply improved processes in regular tasks wherever possible. Exploring these methods more deeply remains an ongoing goal.
What excites and motivates you to work on a project?
I thrive with full ownership to design and deliver effective solutions independently, skillfully balancing innovation and compliance. Meaningful recognition consistently fuels my motivation.
What's your ideal workday?Morning: Plan, prioritize key tasks.
Midday: Team syncs, client meetings & clear assignments
Evening: Review progress, prep next steps.
Words of Advice
I don't presume to advise, but live by this principle: Stay humble and remember your roots always. Growth matters most when paired with a grounded perspective.
Vice President
What do you like about hybrid work mode?
Office time often gets consumed by chats and breaks, reducing actual work. While WFH boosts productivity with fewer distractions, it lacks human interaction. I balance both by going to the office when calls are fewer, which works perfectly.
What is your most-used productivity hack?
Using an ultra-wide monitor plus iPad and laptop screens simultaneously, I create a powerful multi-display setup. This setup displays four key applications for better coverage and seamless parallel work. Multitasking becomes effortless, and overall efficiency improves significantly.
Words of Encouragement
I firmly believe everything happens for good, as life has repeatedly shown me. Stay positive and remember mistakes are valuable learning opportunities. Recognizing errors and adapting has greatly helped my career growth.
Words of Advice
I'm not one to advise, but here's what I follow: individual smartness doesn't guarantee success. True success comes when smart people collaborate effectively. We achieve more by working together than by working alone.
