Subscription Management

Empowering Seamless, AI
-Driven Subscription Management Control

The Telecom Subscription Management system is a robust solution that allows operators to efficiently manage subscriptions across various third-party content management systems. This comprehensive platform encompasses a wide range of functionalities, including offer creation, short code management, service and content purchase and renewal workflows, charging orchestration, and notifications. Enhanced with AI-powered intelligence, Subscription Management software serves as a centralized hub for all aspects of subscription management, streamlining the entire process and delivering personalized user experiences. In essence, it’s a versatile and dynamic tool that optimizes subscription management for operators, ensuring a seamless and efficient process.

Features

Streamlined Subscription Creation

The Subscription Management software simplifies the process of creating and managing subscriptions. AI-enabled automation assists operators in designing service offerings faster, predicting demand, and ensuring accurate plan mapping, ultimately enhancing customer experience and operational efficiency.

Efficient Service Bundling

The system supports service bundling, allowing operators to package multiple services together. With AI-driven insights, operators can design bundles based on user behavior, preferences, and predictive analytics. This enables attractive combo packs with value-added services, data plans, SMS/talk-time packs, and more.

Seamless Subscription Activation

Subscription activation is a crucial element of the customer journey. AI ensures real-time validation and reduces activation failures by predicting errors and recommending corrective actions, delivering a seamless and reliable experience for customers.

Flexible Price Plan Configuration

Operators can configure flexible price plans, offering competitive pricing and discounts. AI-driven analytics help identify optimal pricing strategies, ensuring operators stay ahead of market demands while personalizing offers to maximize adoption.

Holistic Subscription Lifecycle

The Subscription Management software manages the entire subscription lifecycle—from creation and activation to renewal and eventual deactivation. AI-powered triggers optimize renewal success rates, forecast churn, and ensure accurate charging for subscribed services.

Diverse Subscription Charging Models

Operators can leverage recurring charges, step-based charges, split charges, and more. AI enhances charging orchestration by predicting billing failures, automating retries, and ensuring higher billing success rates. Automated renewals guarantee uninterrupted services for customers.

Benefits

Flexible Subscription Options

Flexible Subscription Options

AI-enabled flexibility allows operators to offer hybrid and personalized services where multiple subscriptions can be bundled dynamically based on user consumption and preferences. This versatility drives customer loyalty and increases revenue streams.

Subscription Cycle Management

Subscription Cycle Management

Administrators can define subscription cycles (active, grace, suspended, deactivated) with AI intelligence predicting user behavior—such as likelihood of reactivation or churn—helping operators intervene proactively.

Intelligent Plan Recommendations

Intelligent Plan Recommendations

The system uses AI to suggest the next best offer (NBO) or fallback subscription plans when a user cannot subscribe to their preferred choice (e.g., low balance). This ensures higher conversion and sustained engagement.

Diverse Charging Models

Diverse Charging Models

The Subscription Management software supports recurring, step-based, split charges, and bypass models. AI optimizes which charging strategy is most effective per customer segment, ensuring higher revenue retention.

Comprehensive Billing and Charging

Comprehensive Billing and Charging

AI-powered billing ensures transparency, fraud detection, and adaptive retry mechanisms for failed payments. Operators benefit from optimized billing accuracy, reinforcing customer trust.

Opt-in and Opt-out

Opt-in and Opt-out

AI enhances opt-in and opt-out processes by analyzing customer sentiment and usage trends, enabling proactive engagement. Customers can easily subscribe or unsubscribe, while operators maintain revenue flow through optimized billing attempts and reduced churn risk.

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Insights

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