Service Delivery Platform

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Solutions for Reliable Connectivity

The Service Delivery Platform (SDP) represents a game-changing solution that empowers network operators to transform their service offerings. It opens up new horizons for delivering a wide range of services to end-users seamlessly. Service Delivery Platform efficiently handles On-net, Near-net, and Off-net services, providing content and service providers with exceptional versatility in how they deliver their offerings.

With the integration of AI-driven intelligence from AARYA, SDP goes beyond traditional service orchestration by enabling predictive personalization, intelligent automation, and dynamic decision-making. This adaptability translates into significant revenue potential and enhanced customer engagement. Positioned at the forefront of telecom innovation, the Service Delivery Platform—when augmented with AI—revolutionizes how services are created, delivered, and managed. Its comprehensive capabilities enable operators to remain agile in the dynamic telecommunications landscape, delivering high-quality services efficiently and securely.

Features

Partner and Contract Management

Partner and Contract Management in SDP is a user-friendly interface designed for operators to efficiently manage their relationships with Content Providers (CPs) and Service Providers (SPs). This feature streamlines the entire partnership lifecycle, offering contract management capabilities, automation, data insights, and transparency. AI-powered insights from AARYA further strengthen decision-making, reduce manual efforts, and provide predictive recommendations for optimizing operations.

Subscription Management

Service Delivery Platform’s Subscription Manager simplifies the end-to-end subscription lifecycle. It handles offer creation, short code management, service/content purchases, renewals, charging orchestration, and notifications. With a user-friendly interface, it supports various billing models and adapts easily to new services, billing models, and price points, providing flexibility and scalability. AI integration ensures personalized subscription flows, adaptive pricing models, and churn-prevention insights.

Consent Management

The Consent Gateway within Service Delivery Platform manages the crucial step of obtaining secondary consent for service activations before subscriber charges. Consent can be secured through USSD, SMS, or the web. This feature generates a unique TPCG-ID for each Content Provider (CP) or Service Provider (SP), ensuring an organized process for securing consent across all partners. With AARYA, AI-driven behavioral analysis helps reduce consent drop-offs and optimizes customer trust journeys.

API Management

SDP’s API Management layer supports a suite of APIs across various capabilities and protocols, from SMS and MMS to USSD and device management. It abstracts underlying complexities, simplifying integration and enhancing the agility of the platform. AARYA augments this with intelligent API orchestration and monetization insights, enabling operators to maximize ecosystem collaboration.

Content Management

Service Delivery Platform’s Content Management System (CMS) offers a comprehensive set of capabilities for efficient content management. It covers functions like content aggregation, ingestion, organization, review, delivery, and content lifecycle management, ensuring streamlined content operations. AI-powered automation enhances content recommendation, categorization, and delivery for improved subscriber engagement.

Messaging Gateway

The Messaging Gateway within Service Delivery Platform manages P2A and A2P traffic between operators and Content Providers (CPs) or Service Providers (SPs). It supports multiple message types, enabling the delivery of SMS and MMS content efficiently. With AARYA, AI-driven spam filtering, sentiment analysis, and contextual personalization make messaging more secure and impactful.

Charging Gateway

Service Delivery Platform’s Charging Gateway supports both prepaid and postpaid subscriber charging. It seamlessly integrates with multiple billing nodes of the operator, allowing for flexible routing based on criteria such as MSISDN series or load balancing needs. AI capabilities from AARYA further optimize routing, predict fraudulent behaviors, and improve revenue assurance.

Customized Dashboards and Reports

Operators can create customized dashboards and reports within SDP to gain insights into various customer services. These reports can be scheduled and generated at defined intervals, ensuring operators have timely and relevant insights at their disposal, ranging from hourly to monthly intervals. AI-driven analytics with AARYA transform raw data into actionable intelligence, empowering operators to predict trends, identify anomalies, and enhance profitability.

Benefits

Partner Billing Integration

Integration with Centralized EIR System

Service Delivery Platform facilitates seamless partner billing integration, streamlining the billing process for content providers, VAS vendors, and OTT partners. This efficiency benefits both operators and partners, fostering stronger collaborations and revenue generation. AI ensures automated reconciliation and fraud prevention in billing cycles.

Extended Subscription Lifetimes

Extended Subscription Lifetimes

One of the primary advantages of Service Delivery Platform is its ability to extend subscription lifetimes. Through improved service delivery and personalized experiences, subscribers are more likely to stay engaged and loyal to their operator, resulting in longer customer relationships. AI-driven retention models powered by AARYA further enhance lifetime value.

API Monetization Opportunities

API Monetization Opportunities

Service Delivery Platform in telecom opens up a new revenue stream through API monetization. By offering APIs to third-party developers, operators can tap into additional income sources, leveraging their platform for innovation and collaboration. AARYA augments this by providing predictive insights into API demand and usage trends.

Real-Time Revenue Insights

Real-Time Revenue Insights

Operators gain real-time visibility into revenue statistics for content, VAS, and OTT partnerships. This data empowers informed decision-making, ensuring that services are optimized for maximum profitability. AI ensures predictive revenue forecasting and anomaly detection for stronger financial control.

Enhanced Customer Experience

Enhanced Customer Experience

SDPs enhance the customer experience by enabling seamless, personalized service access. This leads to higher levels of customer satisfaction and loyalty, as subscribers receive services tailored to their preferences and needs. AI integration ensures hyper-personalized journeys that evolve with subscriber behavior.

Cross-Selling and Upselling

Cross-Selling and Upselling

Operators can use Service Delivery Platforms to cross-sell and upsell services to existing customers, expanding revenue opportunities. Through targeted offers and promotions, operators can entice customers to explore additional offerings. AARYA’s AI recommendation engine makes these campaigns context-aware and more impactful.

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INSIGHTS

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