With the increased usage of smartphones and other networked smart devices, the volume of data streaming over telecom operator networks has soared. They must be able to quickly store, evaluate, and derive relevant insights from accessible data. Here is where big data analytics can help. Several Telcos employ customer value management solutions to gain a […]
In a race towards digital transformation, CSPs are looking for a foundational change for the growing consumer demands. Navigating information helps enterprises include a comprehensive view of their customers on a real-time basis. A 360-degree CRM system is an indispensable tool helping CSPs understand their customer’s needs and preferences, improving customer satisfaction and loyalty, and […]
The Internet of Things (IoT) technology is taking over the automotive industry. Connectivity will be the core of the next generation of future vehicles. From real-time connectivity to the mapping of information on the roads, low-latency networks with M2M and IoT are allowing the automobile industry to speed-track its transformation. Traditionally, the only way to […]
The biggest challenge for CSPs today is presenting information most suitable to represent consumer behavior for operations to structure network operations around them. Network Analytics helps in staying ahead of the curve in the market competition by delivering top-notch Customer Experience Management.
In today’s fast-paced and digital world, digitalization is crucial for telecom companies. Telecom companies are looking at optimizing their field sales operations, for which a telecom sales and distribution platform is crucial. With a field sales and distribution platform, businesses in the telecommunications industry can overcome challenges in field sales operations such as a lack […]
Gamification has been challenging traditional banking applications to implement newer features in recent times. From the elements of the characters to modernizing the application with games, implementing advanced software has resulted in influencing customer behavior by enhancing their engagement through deploying powerful tools and consumer motivation. Gamification has become a powerful tool to deliver key […]
Bringing the “New” to Telecom this year The telecom sector has made remarkable advancements in elevating the digitization journey driven by business optimization through operations. The industry has an unprecedented scale of growth by expanding its collaboration allowing high-speed networks to become more accessible. While Edge Computing and Augmented Reality have the limelight as telecom […]
The telecom industry has been a part of major technology transformation this year. Zooming into the next cycle, this sector has more growth and magnification to come. Innovation’s focus will be on investment while standardization will be at the forefront. Communication Service Providers (CSPs) will now remodel their current business processes to collaborate and induct […]
The capabilities of 5G are creating new opportunities for communication service providers (CSPs) in traditional and new markets. In order to address the use cases of 5G and deliver the complete 5G potential, CSPs need to upgrade their digital business support systems (BSS), which is more popularly known as the digital BSS platform. In the countries […]
The current market is customer-centric creating value around customer lifetime management. Industries are concentrating their activities around their most profitable clients resulting in successful customer retention. Customer Value Management enables telecom companies to create a consolidated framework to identify the most favorable target to implement the right strategies at any given point in time. Big […]
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