Self Care

Simplifying Your Experience with AI-Powered
Telecom Self-Service Software

Discover the future of customer empowerment through AI-driven Telecom Self-Service Software, an innovative solution that revolutionizes customer control and convenience. This cutting-edge platform leverages AI, automation, and personalization to offer customers 360-degree oversight and intelligent recommendations, enabling heightened engagement, trust, and loyalty while simultaneously minimizing operational costs.

With Self Care’s intuitive and AI-enhanced functionalities, subscribers effortlessly manage their accounts post-registration, ensuring a seamless, predictive, and efficient experience. The platform’s robust security measures guarantee the safekeeping of all subscriber data, providing peace of mind and reinforcing reliability.

Powered by AARYA’s low-code agility and AI intelligence, Telecom Self-Service Software represents a pivotal shift in customer interaction, granting users unprecedented control over their telecom services. By placing management capabilities directly in the hands of subscribers, the platform not only enhances engagement but also fosters deeper trust and loyalty.

Its comprehensive oversight, predictive intelligence, and personalized options empower customers, leading to a more efficient and satisfactory experience while reducing operational expenses for telecom providers.

Features

User-Focused Authentication

Ensures secure AI-based authentication, safeguarding customer data while granting seamless access to self-care services.

Seamless Onboarding

AI-assisted onboarding and low-code workflows enable self-registration, ensuring frictionless account creation and quick access to services.

Subscription & Offer Management

Customers can explore curated subscription options and receive AI-driven personalized offers tailored to their behavior and preferences.

Effortless Service Requests

Users can submit service requests (plan changes, feature activations) instantly, enhanced by AI-guided assistance for faster resolution.

Profile Hierarchy Management

AI-enabled profile controls help customers manage account hierarchies, customize service access, and configure preferences easily.

Balancing Act

Smart account balance management with AI-powered suggestions for recharges, top-ups, and balance transfers.

Billing & Payment Convenience

Simplified billing with predictive alerts, AI-based fraud detection, and multiple secure payment options.

Service Control Notifications

Real-time notifications ensure transparency by updating users instantly on service enablement, changes, or deactivation.

Telecom Self-Service Benefits

Efficient Customer
Request Management

Efficient Customer Request Management

AI-powered automation efficiently logs, categorizes, and processes customer requests from multiple channels, ensuring faster action and a consistently smooth user experience.

Comprehensive Customer Interaction

AI-enhanced omnichannel interaction gathers critical insights, enabling context-aware and personalized request fulfillment that significantly improves service quality.

Streamlined Implementation

Low-code and AI automation ensure rapid execution of customer requests across backend systems, reducing operational delays and boosting customer satisfaction.

Enhanced Customer Communication

AI-driven proactive notifications confirm successful request handling and provide real-time updates, reinforcing trust and transparency.

Secure Customer Access

AI-based security ensures robust authentication and fraud prevention, enabling secure self-service actions across mobile devices and web portals.

Cost-Effective Self-Care

Efficient Data Management and Accuracy

AI ensures data consistency and predictive insights, empowering CSPs to cut operational costs while enhancing customer self-service experiences through digital channels.

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